Personal Banker-Outbound_BRANCH BANKING_0468_1263_1003413
Kotak Mahindra Bank · Banking & Financial Services
- Maharashtra, India
- On-site
- Posted today
- Apply by 30 Nov
- Sales & Business Development
About the job
Personal Banker - Outbound (Branch Banking Relationship Management) | Kotak Mahindra Bank
Role Purpose
The Personal Banker - Outbound is a branch-based sales and relationship management role responsible for acquiring new customers, growing CASA business, generating revenue through cross-selling, and building long-term customer relationships.
Key Responsibilities
Customer Acquisition
Acquire New-to-Bank (NTB) customers through field activities, referrals, and branch-generated leads.
Source high-value Savings Account and Current Account customers.
Build and expand family banking relationships.
Sales & Revenue Generation
Achieve branch retail liabilities and CASA business targets.
Cross-sell banking and third-party products:
Insurance
Fixed Deposits
Mutual Funds
Debit/Credit Cards
Investment Products
Meet assigned value, volume, and productivity metrics.
Relationship Management
Engage customers through calls, meetings, and branch visits.
Understand customer financial needs and provide tailored solutions.
Maintain strong customer relationships to improve retention and wallet share.
Customer Engagement Activities
Contact prospective and existing customers regularly.
Conduct daily customer meetings and follow-ups.
Convert leads into active banking relationships.
Compliance & Service
Ensure KYC and AML compliance during account acquisition.
Maintain accurate customer records in CRM systems.
Deliver high service standards while achieving sales objectives.
Required Skills
CASA Sales
Customer Acquisition
Relationship Management
Cross-Selling
Sales Negotiation
Networking & Prospecting
Communication Skills
CRM Management
Target Achievement
Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics.
Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance.
Source high-value CASA customers and build comprehensive family banking relationships.
Acquire new-to-bank customers through personal efforts and acquisition channels.
Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day.
Upgrade customers from lower product categories to premium offerings.
Deliver excellent customer service and maintain long-term relationships.