Microsoft Dynamics NAV / Dynamics NAV / Navision SCM consultant
NTT DATA · IT Services & Consulting
- Bengaluru, IN-KA, India
- On-site
- Posted today
- IT & Infrastructure
About the job
Job Description: Navision SCM Consultant (Managed Services)
Experience: 5+ years
Engagement Type: Managed Services
Primary Focus: Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management
Role Summary
We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the stable operation of procurement, inventory, warehouse, planning, sales order, and logistics functions.
This role requires strong hands-on NAV/Business Central functional expertise, sound knowledge of end-to-end supply chain processes, and experience working in an SLA-driven application support environment.
Key Responsibilities
Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules.
Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs.
Configure, maintain, and support supply chain processes across:
Purchase and vendor management
Sales order management
Inventory management
Item master and item variants
Item tracking, serial numbers, and lot numbers
Warehouse management
Bin management and warehouse locations
Replenishment and inventory planning
Demand forecasting
Transfer orders
Assembly and light manufacturing processes, where applicable
Shipping, receiving, and returns
Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders.
Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors.
Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing.
Assist business users with warehouse transactions, put-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments.
Investigate and resolve issues related to item tracking, reservations, bin contents, item availability, cost adjustments, and inventory reconciliation.
Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes.
Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems.
Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations.
Prepare test scenarios, execute regression testing, support UAT, and validate production deployments.
Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end-user guides.
Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices.
Participate in problem management, root-cause analysis, service reviews, and continuous service improvement initiatives.
Required Skills and Experience
5+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central.
Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning.
Hands-on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup.
Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls.
Experience in a managed services, production support, or SLA-based application support environment.
Ability to analyze and resolve functional issues involving inventory, procurement, warehouse, and order fulfillment processes.
Experience gathering requirements and producing functional design documents, test cases, training material, and support documentation.
Understanding of NAV/Business Central integrations and the ability to coordinate issue resolution across functional, development, and infrastructure teams.
Strong problem-solving, stakeholder-management, and communication skills.
Ability to manage multiple tickets, changing priorities, and deadlines effectively.
Preferred Qualifications
Microsoft Dynamics 365 Business Central functional certification.
Experience with advanced warehouse management, mobile warehouse solutions, barcode/RF scanning, EDI, and third-party logistics integrations.
Experience supporting manufacturing, assembly, service management, or project-based supply chain processes in NAV/Business Central.
Exposure to Power BI, Jet Reports, Excel reporting, or other operational reporting tools.
Basic understanding of AL development, C/AL, SQL, APIs, web services, and integration concepts.
Experience with NAV/Business Central upgrades or migration to Dynamics 365 Business Central.
Familiarity with ITIL service management processes, including Incident, Problem, Change, and Request Management.
Experience using Azure DevOps, Jira, ServiceNow, or similar ticketing and delivery tools.
Key Competencies
Strong customer-service orientation and ownership mindset.
Ability to understand end-to-end supply chain and warehouse business processes.
Analytical approach to identifying root causes and practical solutions.
High attention to detail, particularly around stock accuracy, inventory controls, and transactional data.
Ability to work independently and collaborate effectively with cross-functional teams.
Proactive focus on process standardization, automation, and continuous improvement.
Clear written and verbal communication with both business users and technical teams.