Training and communication -
Transformation and System-Implementation Training
•Lead training activities for enterprise and utility technology programmes, including ERP, GIS, SCADA, ADMS, OMS, AMI, HES, MDMS, CRM, billing, mobile workforce management, asset management and data-analytics platforms.
•Work with programme teams and system integrators to assess the impact of system and process changes on different user groups.
•Develop role-based training plans using the approved To-Be processes, system configurations and operating procedures.
•Coordinate training-environment readiness, user access, training data, training schedules and logistics.
•Ensure alignment between system functionality, process documentation, operating procedures and training content.
•Organise classroom, virtual, field-based and hands-on training for corporate and field personnel.
•Support users during pilot implementation, go-live and post-go-live stabilisation.
•Track training completion and user proficiency before granting operational system access, wherever applicable.
Change Communication
•Develop and implement an integrated communication strategy for organisational, operational and digital transformation initiatives.
•Translate technical and programme-related information into clear, audience-specific messages.
•Prepare communication materials such as leadership messages, newsletters, presentations, posters, email campaigns, FAQs, success stories, videos, dashboards and intranet content.
CORE COMPETENCIES
Brand Strategy & Positioning
Destination & Place Branding
Integrated Marketing Communications (ATL/BTL/TTL)
Digital & Performance Marketing (SEO/SEM, PPC, Social, Email)
Tourism Promotion & Public Sector Advisory
Stakeholder, Government & Partner Engagement
Campaign Planning, GTM & Product Marketing
Event Strategy & Experiential Marketing (Conclaves, Marathons, F4, G20)
Content Strategy, Storytelling & Creative Direction
Data-Driven Marketing, KPIs & Analytics
Capacity Building, Training & Change Management
Client Management, Business Development & Account Growth
EDUCATION- ANY GRADUATE
