Manager ServiceNow Developer ITOM ITAM

Deloitte India (South Asia) · Consulting & Professional Services

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives

functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

We are seeking an experienced ServiceNow ITSM /ITM/CSM Developer with 6–9 years of hands-on

experience in ITSM/ITOM implementations, enhancements, and BAU support. The candidate should

have strong expertise in configuring ITSM workflows, service catalog, integrations, automation using

Flow Designer, and supporting enterprise-scale ServiceNow environments.

Key Skills:

ServiceNow SDK (NOW SDK): Local application initialization, metadata

transformation, and scoped application deployment using IDEs such as VS Code

ServiceNow Fluent: Application metadata, server-side JavaScript modules and thirdparty libraries

Now Assist for Creator / GenAI: Code generation, development productivity and

workflow automation

ITSM: Incident, Problem, Change, Knowledge, Service Catalog and SLM

Platform Development: Flow Designer, ACLs, server-side/client-side APIs, workflows

and email notifications

Custom Scoped Application Development

Testing & Platform: ATF, Reports, Dashboards, Import Sets, Transformations, Update

Sets, System Clone and Upgrades

Integrations: REST APIs, Integrations and Orchestration

Any graduate

ServiceNow Certified System Administrator (CSA)

ServiceNow CIS‑ITSM certification

Experience with Reporting, Dashboards, and Performance Analytics

Exposure to ITOM, Discovery, or Cloud integrations

Experience working in Agile / Scrum environments