Manager GBS Strategy & Ops Functional Mumbai Finance Transformation Global Business Service

Deloitte India (South Asia) · Consulting & Professional Services

Mumbai, India
On-site
Posted today
Apply by 6 Feb 2027
Consulting & Strategy

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About the job

Manager – GBS Advisory

Deloitte | ET&P | Finance Transformation | Global Business Services Advisory

About Deloitte

Deloitte is one of the world’s leading professional services organizations, providing advisory services to clients across industries and geographies. Our Consulting practice works with global organizations to solve complex business problems, drive enterprise transformation, and deliver measurable outcomes.

Deloitte’s Global Business Services (GBS) Advisory practice supports organizations as they rethink global operating models, rebalance workforces, embed digital and AI capabilities, and build scalable, future-ready delivery platforms. Deloitte delivers these programs by collaborating closely with other Deloitte member firms and specialist practices, enabling end-to-end solutions across strategy, transformation, and operate.

About Deloitte GBS Advisory

Deloitte advises clients across the full GBS lifecycle—from strategy and business case development to design, transition, stabilization, value optimization, and operate.

The GBS market is evolving rapidly—from cost-focused shared services to value-led, digital-first capability hubs driving enterprise transformation, analytics, AI enablement, and innovation. Deloitte is recognized by leading analysts as a clear leader in GBS & Outsourcing Advisory, having delivered 1,250+ global projects supported by 3,000+ professionals worldwide .

In India, Deloitte’s GBS Advisory practice comprises 400+ practitioners , forming one of the firm’s largest and most mature GBS advisory and delivery teams globally.

Role Overview – Manager, GBS Advisory

As a Manager in Deloitte’s GBS Advisory practice, you will lead discrete workstreams and mid-to-large GBS engagements , owning delivery quality, team management, and client interactions.

You will work closely with Partners, as well as cross-functional Deloitte teams and global member firms, contributing to both client delivery and practice development .

Key Responsibilities

GBS Strategy & Operating Model Design

Support and co-lead GBS strategy and business case development

Develop detailed value cases covering cost, productivity, talent, and scalability

Support location assessments, workforce planning, and feasibility analysis

Target Operating Model & Transition Delivery

Design key components of GBS Target Operating Models (governance, service scope, sourcing)

Lead transition workstreams across Finance, HR, Procurement, IT, Analytics, and Digital

Manage knowledge transfer, stabilization, and service performance tracking

Digital & Analytics Enablement

Apply analytics, process mining, and automation concepts within GBS and Outsourcing programs

Work with digital and AI teams to embed technology into delivery models

Stakeholder & Team Leadership

Manage client stakeholders at senior manager / director level

Lead and drive Steering Comittee and Governance meetings.

Lead project teams (5–15 members), ensuring quality, timelines, and outcomes

Coordinate with Deloitte teams across functions and geographies

Practice Development

Contribute to RFPs, solutioning, and proposal development

Support IP creation, thought leadership, and capability building

Note : This role involves extensive domestic and international travel.

Qualifications & Experience

7–10 years of consulting or transformation experience

Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred

Strong experience in GBS/ shared services/ outsourcing strategy, design, and transition management

Exposure to large scale, multi-functional transformation programs

Experience managing teams and client workstreams

Ability to work effectively across functions, geographies, and internal teams

Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)

Experience in executing technology led transformation programs

Ability to develop point of views and support in thought leadership

Expertise in one or more shared services functions such as Finance, HR, Procurement, IT operations/ processes

Exposure to vendor management strategy and operations is a plus

Ability to act as a subject matter expert in relevant areas – solutions/ functions/ sectors

Possessed leadership qualities and the ability to mentor consultants and junior team members

Exposure to technologies such AWS, Azure, Data Analytics, Automation and Engineering tools is a plus

Why Deloitte

At Deloitte, we invest in our people through continuous learning, career progression, and exposure to complex, high-impact work.

You will work on market-leading GBS transformations, gain deep exposure across Deloitte’s design, transform, and operate offerings, and play a meaningful role in shaping how organizations build, scale, and operate GBS Centers in a rapidly evolving environment.

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