Manager
EXL · IT Services & Consulting
- Chennai, Tamil Nadu, India
- On-site
- Posted today
About the job
Lead operational analytics strategy across teams. Ensure data-driven decision-making in operations. Partner with leadership to drive business goals through operational insights.
This is a client-facing role intended to bring strategic thought-leadership and analytical rigor to our Analytics practice, as well as to provide onshore presence and guidance to our offshore delivery model.
Lead operational analytics strategy. Partner with leadership on data driven decision-making. Ensure teams alignment with business goals.
In this position, you will:
Partner with our F1000 clients and their senior management teams to understand business objectives, frame key business questions and translate them into analytics solutions
Work with business and technology partners in cross-functional teams to understand the client's data ecosystem and data availability
Lead solution design for performance dashboards, predictive and prescriptive analytics models to solve specific problems in the domain of marketing, eCommerce, customer or operations analytics
Apply your experience and expertise in data science methods, problem-solving, storytelling to capture meaningful insights and recommendations from data and work with the client partners to action those recommendations within the organization
Define analytics project roadmaps for clients aligned to their specific business objectives
Facilitate, track, coordinate and communicate reactive and proactive support status and enhancement requests, between the client stakeholders and eClerx delivery teams via written documents and presentations; communication will range from high level to detailed level depending on need and will take the form of specifications, diagrams, and data/process models
Have the ability to perform tasks independently, lead analytics delivery teams, and direct the efforts of junior analytics consultants
Own end-to-end management of analytical modeling projects; ensure quality, accuracy, relevance, and consumption of analytical results and recommendations
Most importantly, the successful candidate will be a team player and collaborator within the eClerx ecosystem across multiple geographies (delivery teams are based in the US, Canada, EU, and APAC)
Bachelors degree in Business, Data Science, Operations, or related field. 4-6 years of experience in operational analytics, business analytics, or related fields.
Understanding of how analytics is used in decision making in one or more industries (e-Commerce, Retail, Software, Tech, COG, etc.) and functional areas (marketing, customer analytics and insights, product, operations, etc.)
Strong understanding and ability to interpret analytics solutions/models. Prescribe suitable solutions with an understanding in limitations of toolsets and available data
Experience in managing procurement of data from various sources and perform data audits
Experience in using BI/Visualization tools (Tableau, PowerBI etc.)
Excellent communication skills (both written and verbal) as well as ability to present complex technical concepts to a non-technical audience
Strong project management and organizational skills
Strong problem-solving and troubleshooting skills. Proven experience in prioritizing and delegating work to meet deadlines, objectives, and quality metrics