Manager - Data Analytics

American Express · Banking & Financial Services

Gurugram, HR, India
On-site
Posted yesterday
Apply by 27 Oct
Data & AI

Apply on American Express Create resume for this job

About the job

Manager – Business Performance Analytics, G&L Client Management

About the Role

Global Commercial Services (GCS) provides a broad suite of payment, working capital, and cross-border solutions that help businesses of all sizes manage their payments, financing needs, and commercial relationships.

The Pricing, Performance & Insights (PPI) team serves as the strategic analytics and business decisioning function for GCS, translating data and business performance into insights, strategies, and actions that accelerate profitable growth.

The Manager – Business Performance Analytics, G&L Client Management (India) will be a strategic partner to senior leaders across the Global and U.S. Large Enterprises (G&L) Client Management organization. Working closely with GM, VP, and EVP-level stakeholders, this role will shape portfolio strategy, performance management, business planning, target setting, and growth priorities across the Client Management organization.

The successful candidate will combine strategic thinking, advanced analytics, financial acumen, and strong executive communication to identify emerging opportunities, influence business decisions, and translate complex performance dynamics into clear actions for leadership and the field.

The role is based in India and reports to the Director – PPI, G&L Client Management, New York .

The shift generally begins at 1:30 PM IST.

Key Responsibilities

Shape Business and Portfolio Strategy

Serve as a strategic thought partner to G&L Client Management leadership, using analytics and commercial insights to shape business priorities, portfolio strategy, and growth plans.

Develop and evolve client segmentation and portfolio strategies to optimize coverage, resource allocation, client engagement, and growth potential.

Identify emerging growth opportunities, performance gaps, and structural trends across the portfolio and translate them into actionable business strategies.

Partner with leadership to advance strategies that accelerate B2B volume growth, strengthen T&E competitiveness, and deepen client relationships .

Drive Performance Management and Decisioning

Define and evolve the performance measurement framework for G&L Client Management, ensuring metrics and scorecards are aligned with strategic and financial priorities.

Lead analytical assessments of business performance, moving beyond reporting to explain what is happening, why it is happening, and what actions the organization should take .

Develop forward-looking perspectives on business performance by connecting client, market, financial, and sales trends.

Champion data-driven decision-making by providing timely recommendations that enable leadership and field teams to respond to opportunities and risks.

Lead Planning, Target Setting, and Portfolio Optimization

Lead cross-functional planning, portfolio strategy, target-setting, and scorecard management processes across G&L Client Management.

Translate enterprise growth objectives into meaningful portfolio and individual-level performance expectations.

Apply financial and analytical rigor to business planning and forecasting, identifying key assumptions, sensitivities, opportunities, and risks.

Build roadmaps and decision frameworks that bring structure and clarity to complex or ambiguous business challenges.

Influence Senior Stakeholders

Build trusted relationships with senior G&L business leaders and serve as a credible advisor on business performance and growth strategy.

Synthesize complex analyses into clear, compelling executive narratives that connect data, business context, implications, and recommended actions.

Influence across geographically dispersed teams and stakeholder groups, bringing together diverse perspectives to drive alignment and execution.

Lead cross-functional initiatives that require coordination across Client Management, Sales, Finance, Product, and other GCS partner organizations.

Build Analytical and Organizational Capability

Raise the analytical bar by developing scalable approaches to performance measurement, client insights, forecasting, and business decisioning.

Identify opportunities to improve the use of data, automation, and advanced analytics in strategic decision-making.

Foster a high-performance, intellectually curious culture focused on rigorous problem solving, commercial impact, and continuous improvement.

Provide leadership and coaching to high-potential talent and contribute to the broader development of analytical capabilities within the organization.

Leadership Attributes

The ideal candidate will demonstrate:

Strategic and commercial thinking: Ability to connect analytical findings with broader business objectives, market dynamics, and long-term growth priorities.

Executive-level storytelling: Ability to distill complex information into concise, persuasive narratives and recommendations for senior leadership.

Analytical problem solving: Strong ability to structure ambiguous problems, develop hypotheses, synthesize multiple data sources, and identify the insights that matter most.

Influence and stakeholder leadership: Proven ability to build credibility and drive outcomes across senior, cross-functional, and geographically dispersed stakeholders.

Financial acumen: Strong understanding of business performance drivers, forecasting, financial modeling, and the economics underlying commercial decisions.

Leadership through ambiguity: Ability to establish direction, create roadmaps, and mobilize teams when the path forward is not predefined.

Execution excellence: Strong attention to detail and a demonstrated ability to deliver accurate, high-quality work while managing multiple strategic priorities.

Qualifications

Bachelor’s degree in Statistics, Economics, Mathematics, Engineering, Finance, or a related quantitative discipline; advanced degree preferred.

5+ years of relevant experience in business analytics, strategy, financial modeling, performance management, planning, corporate finance, or related disciplines .

Demonstrated experience translating complex data and analysis into strategic recommendations and measurable business outcomes.

Proven ability to navigate complex organizations and influence stakeholders across functions and levels of seniority.

Strong experience with large-scale data and analytical environments; proficiency with SQL strongly preferred.

Experience with tools and technologies such as Python, Hive, Tableau, SAS, VBA, and Cornerstone is valuable, with an emphasis on using technology to enable scalable insights and better business decisions.

Experience leading, coaching, or developing high-performing talent is preferred.

What Success Looks Like

Success in this role means becoming a trusted strategic advisor to G&L Client Management leadership —bringing together data, financial insights, and commercial judgment to shape where the organization focuses, how performance is measured, and which actions will create the greatest impact.

The Manager will help shift analytics from retrospective performance reporting toward forward-looking business decisioning , enabling leadership to anticipate opportunities, make better portfolio choices, and accelerate sustainable growth.

Apply on American Express