Lead II - Enterprise Solutions

Experience: 8-10 Years Role: SAP OTC (Order-to-Cash) Consultant Key Responsibilities • Provide L2/L3 support for SAP OTC processes and resolve incidents within SLA. • Support sales order management, pricing, delivery, billing, returns, and customer master data. • Analyze business issues, perform root cause analysis, and implement solutions. • Work on enhancements, change requests, testing, and production deployments. • Coordinate with cross-functional teams including MM, FI, EDI, and technical teams. • Prepare functional specifications and support UAT activities. Required Skills • 8-10 years of hands-on SAP SD/OTC experience. • Strong knowledge of Sales Order Processing, Pricing, Delivery, Billing, Credit Management, and Output Determination. • Experience in SAP S/4HANA and Fiori applications. • Good understanding of IDocs, interfaces, EDI, and integrations with FI/MM. • Exposure to AMS support processes, ITIL, and ticketing tools (ServiceNow/Jira). • Excellent problem-solving and stakeholder management skills.