Lead II - DevOps Engineering

We are looking for an L2 Site Reliability Engineer (SRE) responsible for maintaining the reliability, availability, and performance of business-critical applications and services. The role will focus on production support, incident resolution, monitoring, troubleshooting, operational automation, and problem management. Key Responsibilities Provide L2 production support for applications and services, ensuring high availability and reliability. Monitor production environments and proactively respond to s, failures, and performance issues. Investigate and troubleshoot application, infrastructure, network, database, and integration-related incidents. Manage incidents according to defined SLAs/SLOs, including escalation to L3, engineering, or infrastructure teams when required. Perform root cause analysis (RCA) for recurring and high-severity incidents and track corrective actions. Create and maintain operational runbooks, SOPs, knowledge articles, and troubleshooting guides. Support production deployments, release validation, service recovery, and change activities. Identify repetitive operational activities and implement automation to reduce manual effort and incidents. Monitor service health, capacity, availability, and performance using appropriate observability tools. Participate in on-call/shift support and major incident management as required. Collaborate with development, DevOps, infrastructure, security, database, and business teams to improve service reliability. Required Skills 3 to 6 years of experience in SRE, application support, production support, or DevOps operations. Strong troubleshooting skills across production applications and distributed systems. Experience with monitoring/logging tools such as Splunk, Dynatrace, Datadog, Grafana, Prometheus, Azure Monitor, or Application Insights. Working knowledge of Linux/Unix and scripting using PowerShell, Bash, or Python. Understanding of REST APIs, databases/SQL, networking, and cloud-based applications. Familiarity with Azure or AWS environments. Understanding of CI/CD and tools such as Azure DevOps, Jenkins, or GitHub Actions. Knowledge of incident, problem, and change management processes. Good understanding of SLIs, SLOs, SLAs, monitoring, ing, availability, and performance management. Strong communication and coordination skills for handling production incidents. Preferred Skills Experience supporting high-availability or business-critical applications. Exposure to Kubernetes, Docker, Terraform, or other infrastructure automation technologies. Experience with ServiceNow, Jira, PagerDuty, or similar incident-management tools. ITIL, Azure, AWS, Kubernetes, or relevant SRE/DevOps certification is an advantage.