Lead I - Workforce Management

Role Summary Experienced Workforce Management Lead responsible for managing the US talent pool, demand management, workforce planning, resource optimization, and strategic staffing initiatives. The role will drive end-to-end demand fulfillment, capacity planning, talent supply-demand alignment, and workforce governance to support business growth. The ideal candidate should possess strong communication and stakeholder management skills, a positive attitude, and a strong understanding of US employment laws, immigration regulations, workforce compliance requirements, and resource management best practices. Additional Key Responsibilities (Add under Key Responsibilities) Own workforce management processes including capacity planning, supply-demand balancing, allocation strategy, workforce forecasting, and utilization management. Partner with account, delivery, and business leaders to proactively manage hiring demand, internal fulfillment, redeployment opportunities, and workforce risks. Drive demand governance by reviewing incoming demand, validating requirements, prioritizing fulfillment strategies, and ensuring optimal resource deployment. Monitor demand pipelines, fulfillment aging, open positions, skill availability, and utilization trends; recommend corrective actions to leadership. Develop workforce plans based on business forecasts, pipeline data, growth plans, attrition trends, and market conditions. Collaborate with Talent Acquisition and sourcing teams to establish hiring plans, niche skill strategies, and workforce readiness programs. Lead regular workforce and demand review forums with stakeholders, providing insights on fulfillment performance, capacity constraints, talent availability, and hiring projections. Identify opportunities for cost optimization through effective workforce planning, internal fulfillment, cross-skilling, and resource utilization improvements. Drive workforce analytics and reporting, providing actionable insights on supply-demand health, fulfillment performance, bench movement, utilization, and workforce productivity. Additional Required Qualifications Strong experience in Workforce Management, Demand Management, Capacity Planning, Resource Planning, and Talent Supply Chain Management. Proven experience managing demand pipelines, fulfillment governance, workforce forecasting, and resource optimization in a large-scale IT services environment. Expertise in workforce analytics, utilization management, capacity planning, and demand forecasting. Experience working with global stakeholders across Delivery, Sales, Talent Acquisition, HR, and Business Units.