LEAD CONSULTANT

Atos · IT Services & Consulting

Bangalore, India
On-site
Posted today
Apply by 30 Nov
IT & Infrastructure

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About the job

Senior Network Engineer

Role Summary

The Senior Network Engineer is the senior technical authority within the Network Operations teams, providing technical leadership, operational expertise and service ownership across one or more network services.

The role combines advanced technical capability with operational leadership to ensure the delivery of secure, stable and resilient customer services. Beyond incident resolution, the Senior Network Engineer drives continual service improvement, mentors engineers, supports customer engagements and works closely with engineering, architecture and service management teams to strengthen the operational capability and resilience of the services they support.

Key Responsibilities

The Senior Network Engineer is expected to:

Lead the investigation and resolution of complex operational incidents and technical escalations.

Provide technical leadership and guidance to engineers across the operations team.

Take ownership of service outcomes, ensuring customer impact is minimised and operational risks are managed effectively.

Make sound technical and operational decisions during live service events.

Drive continual service improvement through process optimisation, automation and operational innovation.

Produce and maintain operational documentation, procedures and knowledge articles.

Mentor colleagues, share knowledge and help develop the capability of the wider team.

Build effective relationships with customers, engineering teams, service management and third-party vendors.

Support the introduction of new technologies, services and operational capabilities.

Promote a culture of ownership, collaboration, professionalism and continuous improvement.

Required Technical Skills / Experience

The Senior Network Engineer should possess strong technical knowledge and practical experience in several of the following areas:

(5+ years experience) Enterprise networking, including routing, switching, TCP/IP, DNS and VPN technologies.

(5+ years experience) Network security technologies, including firewalls, secure access solutions and network segmentation.

(2+ years experience) Public cloud networking and connectivity across one or more hyperscale cloud providers.

(5+ years experience) Troubleshooting and root cause analysis of complex network and security incidents.

(5+ years experience) Network monitoring, observability and operational support within large-scale production environments.

(5+ years experience) IT Service Management (ITSM) processes, including Incident, Problem and Change Management.

(2+ years experience) Automation and scripting technologies to improve operational efficiency and service quality.

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