L2 -L3 Support Engineer (Senior)

&ltp&gt&ltspan style=&quotcolor:rgb(34, 34, 34);&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt&ltbr&gtExperience: 7–9 years in network operations&ltbr&gtResponsibilities:&ltbr&gt- Manage P2/P3 network incidents end to end and lead RCA.&ltbr&gt- Execute and coordinate emergency changes, including outside business hours.&ltbr&gt- Lead carrier and OEM ticket follow-through.&ltbr&gt- Act as shift lead when required and mentor L2/L3 engineers.&ltbr&gt- Write and improve runbooks and SOPs.&ltbr&gtRequired skills:&ltbr&gt- Advanced routing, switching, WAN/SD-WAN, firewalls and DNS/DHCP.&ltbr&gt- Hands-on with NNM, ThousandEyes, NetScout, Infoblox and Palo Alto.&ltbr&gt- ServiceNow incident, problem and change.&ltbr&gtPreferred certifications: CCNP, PCNSE, ITIL v4 Foundation.&lt/span&gt&lt/span&gt&lt/p&gt