L1 Support Engineer (Standard)

&ltp&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtob Responsibilities:&lt/span&gt&lt/span&gt&lt/strong&gt&lt/p&gt&ltul&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtHands-on experience in administering &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtWindows Server 2016/2019/2022&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt environments.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtManage and troubleshoot &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtActive Directory (AD DS), Group Policies (GPO), DNS, DHCP, DFS, AD Replication, FSMO Roles, Trusts, and OU administration&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience with &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtMicrosoft Entra ID (Azure AD), Azure AD Connect, Hybrid Identity, MFA, Conditional Access, SSO, and Identity Management&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtKnowledge of &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtAzure Cloud Services&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt including Virtual Machines, VNETs, NSGs, Storage Accounts, Azure Backup, Recovery Services Vault, Azure Monitor, Log Analytics, and Automation Accounts.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience supporting &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtMicrosoft 365 services&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt including Exchange Online, Teams, SharePoint Online, and OneDrive.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtHands-on experience with &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtPowerShell scripting&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt and task automation.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience in installing, configuring, upgrading, and administering roles and features such as &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtADDS, DNS, DHCP, WSUS, IIS, Certificate Services, ADFS, FTP, and File Services&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtPerform Windows Server security hardening, vulnerability remediation, and endpoint security management.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience with enterprise monitoring and management tools such as &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtAzure Monitor, SCOM, SolarWinds, Nagios, or PRTG&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtManage backup and recovery solutions including &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtVeeam, Commvault, Veritas NetBackup, and Azure Backup&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtWork within ITIL processes and handle incidents, service requests, changes, and escalations.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&lt/ul&gt&ltp&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtCandidate Profile:&lt/span&gt&lt/span&gt&lt/strong&gt&lt/p&gt&ltul&gt&ltli&gt&ltp&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtEducation:&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt B.E. / B.Tech / MCA / MCS&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience:&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt 3 to 5 years in Windows Server Administration and Infrastructure Support.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&lt/ul&gt&ltp&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtKnowledge &ampamp; Skills (Mandatory):&lt/span&gt&lt/span&gt&lt/strong&gt&lt/p&gt&ltul&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtStrong experience in Windows Server administration and troubleshooting.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtHands-on experience with &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtActive Directory, DNS, DHCP, Group Policy, Azure AD (Entra ID), and Hybrid Identity&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtGood understanding of Windows infrastructure security and hardening best practices.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience with &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtAzure IaaS services&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt, backup, monitoring, and disaster recovery solutions.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtHands-on experience with &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtMicrosoft 365 administration and user management&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtProficiency in &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtPowerShell scripting and automation&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience with enterprise antivirus and security solutions such as &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtMicrosoft Defender, Crowdstrike, Symantec, or McAfee&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtExperience working with ITIL-based ticketing tools such as &lt/span&gt&lt/span&gt&ltstrong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtServiceNow&lt/span&gt&lt/span&gt&lt/strong&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&ltli&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gtStrong communication, troubleshooting, problem-solving, and customer management skills.&lt/span&gt&lt/span&gt&lt/p&gt&lt/li&gt&lt/ul&gt&ltp&gt&ltspan style=&quotcolor:inherit;&quot&gt&ltspan style=&quotbackground-color:rgb(255, 255, 255);&quot&gt&ampnbsp;&lt/span&gt&lt/span&gt&lt/p&gt