•Perform repair and maintenance of Sandvik equipment. Carry out the repair of equipment breakdowns at the work face, as and when required.
•Provide product support on technical issues.
•Actively promote genuine Sandvik spares.
•Assist with completion of supportive production documentation – Product manuals and technical support information.
•Carry out scheduled audit of equipment.
•Identification and feedback of equipment defects, for taking up the concerns with Product company.
•Support the compilation of accurate data for warranty process.
•Perform fault diagnosis and troubleshooting on equipment.
•Keep technical personnel advised of any relevant information e.g. Service Bulletins.
•Become a safety leader by demonstrating and participating to improve the zero-harm culture.
•Adhere to all Sandvik Policies and Procedures.
•Adhere to all Sandvik EHS Policies and Procedures.
•Implement improvement suggested by Product company.
•Eliminating repetitive failures and improve component performance.
•Carry out planned maintenance in workshop, ensuring 100% compliance with all job plans.
•Analyse lubrication oil test reports to assess condition of equipment and suggest corrective action on maintenance planning to improve the equipment reliability.
•Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction.
•Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation.
•Analyse MTTR / MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR & increase MTBF.
•Liaise with customer to seek feedback on product performance.
•Prepare SOP on maintenance and repair practices.
•Support development of colleagues & peers by conducting on the job & classroom training i.e. Impart analytical troubleshooting and fault Diagnostic training.
•Develop successor’s while in the role.
•Keeping audit of machine and proper fitment of parts.
•Execution of shift records with proper justification along with customer service team.
•Conduct site base operator training
Critical Success Factors
•A team leader with practical “Hands-on” approach.
•A self-motivated & open personality combined with strong leadership skills.
•Capacity to build good customer relations.
•Computer literacy including MS-Excel, Word and Power point.
•English communication skill.
•Ability to work as part of a broad, integrated team
•Strong Customer service focus
•Excellent communication and interpersonal skills.
•Flexibility to work within customer requirements, including customer sites, other sites and Underground.
•Ability to challenge difficult mining condition and plan to achieve operational performance in adverse working condition.
•Continuously improve and update personal knowledge with respect to product development and technical innovation.
•Strong safety focus and understanding and awareness of safety in a mining and / or heavy industrial environment.
•Possess an excellent ability to read schematics
•Excellent diagnostic ability to troubleshoot maintenance problems.
•Ability to inspect all major jobs before releasing the equipment.
•Experienced at understanding and communicating the cost implications of incorrect maintenance.
•Ability to transfer knowledge early to another person through coaching and mentoring.
