Innovation lab Lead, Fulfillment Centre Operations

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted today
Operations & Supply Chain
full-time

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About the job

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Summary: Amazon is a highly data-driven company that is passionate about its customers. As our operations network grows across Fulfilment Centres, Sort Centres, IXDs, Return Centres, Last Mile Stations, Quick Commerce hubs and Micro Fulfilment Centres, automation is key to delivering orders on time, with quality, safely and at lower cost. The Innovation Lab at BLR8 is where new automation solutions, such as Autonomous Mobile Robots (AMRs), automated packing equipment and internally developed tools, are piloted, tested and proven on a live floor before they scale across the network.

The Team Lead is a hands-on role at the centre of every pilot. They run the trials themselves, keep the pilot area safe, collect the data that proves or disproves each solution, and turn what works into standard work that other sites can adopt. This role suits someone with strong operations floor experience who is curious about technology, works well without direct supervision, and can get engineering, vendor and site teams moving toward the same outcome without having authority over them.

A day in the life

**Job Deliverables:**

Pilot execution:

Run pilots on the floor to the agreed test plan, including operating and testing the equipment yourself

Set up pilot stations, material flow and test scenarios before each trial window

Flag deviations from the test plan, and equipment or process failures, the same day they happen

Safety in automation zones:

Enforce the safety controls for the pilot area

Carry out pre-trial safety checks and risk assessments for every new setup or process change

Report and investigate near-misses and incidents in the pilot area

Data and reporting:

Collect physical pilot data (time studies, cycle times, downtime and fault logs, exception counts) according to the Business Analyst's data plan

Check data accuracy at the end of each trial day and publish the daily pilot report

Keep a live issue log (equipment faults, process gaps, user feedback) and follow up with Engineering, Controls and vendors until each item is closed

Standard work and scale readiness:

Draft and update SOPs and Standard Job Instructions (SJIs) for each pilot as the process changes

Build training material and train site associates and teams on new equipment when a pilot moves to a live site

Capture floor learnings for the deployment package that goes with a solution when it scales to other sites

Conduct 4M and 5S audits on pilot workstations every day and keep the lab audit-ready for leadership and vendor visits

Coordinate vendor and engineering teams on the floor during installation, trials and troubleshooting windows

Work with site operations teams to schedule trials at their sites without disrupting their production

Deep-dive on pilot metrics and propose clear actions and process improvements

Stand in for the Ops Lead when needed

Basic qualifications

Bachelor's degree

Speak, write, and read fluently in English

Experience with Microsoft Office products and applications

Experience with Excel

Preferred qualifications

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

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