Head - ESDM Quality

S. No.

Roles & Responsibilities

1

Lead the overall Quality function across SMT, THT, PCBA Testing, Conformal Coating, and FATP/Box Build operations.

2

Establish and maintain QMS in compliance with ISO 9001, IATF 16949, and customer-specific requirements.

3

Drive customer quality, complaint management, 8D reports, corrective actions, and customer satisfaction.

4

Ensure effective implementation of IQC, IPQC, OQC, and supplier quality assurance processes.

5

Lead NPI quality planning, engineering builds, process validation, APQP, PPAP, FMEA, and control plans, as applicable.

6

Monitor manufacturing quality, defect trends, process capability, yield, and product reliability.

7

Drive root cause analysis using 8D, 5-Why, Fishbone, SPC, and CAPA methodologies.

8

Lead supplier quality improvement, supplier audits, incoming defect reduction, and supplier corrective actions.

9

Ensure compliance with IPC-A-610, J-STD-001, ESD control requirements, and applicable workmanship standards.

10

Establish quality dashboards and conduct periodic reviews of quality KPIs with Production, Engineering, SCM, and Management.

11

Lead internal audits, customer audits, certification audits, and timely closure of audit findings.

12

Ensure product traceability, inspection records, defect tracking, and quality data integrity through MES/SAP systems.

13

Develop quality team competency, training plans, skill matrices, and inspection standards.

14

Drive continuous improvement, defect prevention, cost-of-poor-quality reduction, and process standardization.

15

Build a zero-defect culture and ensure consistent delivery of conforming products in line with customer requirements.

S. No.

KPI

Measurement

Suggested Target

1

First Pass Yield (FPY)

Percentage of units passing without rework

≥ 98%

2

Customer PPM

Customer defects per million units

As per customer target

3

Internal Defect Rate

Defective units / total units produced

Continuous reduction

4

Customer Complaint Closure

Complaints closed within agreed timeline

100% on time

5

CAPA Effectiveness

Corrective actions effective and verified

≥ 95%

6

Supplier PPM

Incoming supplier defects per million units

As per supplier target

7

Incoming Quality Acceptance

Incoming lots accepted against defined criteria

≥ 98%

8

COPQ Reduction

Cost of Poor Quality reduction

10–15% annual reduction

9

Audit Compliance

Major non-conformities and audit action closure

100% closure within due date

10

NPI Quality Readiness

Quality deliverables completed before production release

100%

11

Rework and Scrap

Rework/scrap cost as a percentage of production value

Continuous reduction

12

Quality Training Compliance

Completion of planned quality training

100%

13

Traceability Compliance

Product and process records complete and retrievable

100%

14

Process Audit Compliance

Planned audits completed as per schedule

100%

15

Zero-Defect Improvement

Reduction in repeat defects and critical escapes

Zero critical escapes; continuous improvement