Global MedInfo Operations Manager

Takeda · Healthcare & Pharma

Bengaluru, Karnātaka, India
Hybrid
Posted yesterday
Operations & Supply Chain
Full time

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About the job

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

Role Objectives :

Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services

Monitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery

Support Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance

Provide operational reports and support process improvement and risk management activities across Global Medical Information

Key Responsibilities :

Medical Information Activity Delivery

Support case management and escalation workflows for Medical Information activities

Monitor inquiry volumes, response times, backlog and capacity indicators against agreed expectations

Coordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors

Coordinate quality monitoring activities and escalate quality findings to the Global Medical Information teams

Performance & Continuous Improvement

Prepare scorecards and reports covering demand, activity performance, quality, escalations and open issues

Identify recurring operational gaps and escalate to the Global Medical Information teams

Support activity reviews and implementation of agreed operational changes

Risk Management Activities

Support audit and inspection Material Preparation and Activity Tracking

Retrieve and compile accurate, complete documentation from content repositories in response to audit queries

Keep track of audit/inspections open Corrective and Preventive Actions (CAPAs) related to Medical Information

Coordinate updates to Medical Information-related regulatory documentation (e.g. PSMF) and associated data maintenance activities (e.g. Med Info Websites).

Metrics & Reporting Activities

Generate periodic and ad-hoc GMI reports for products/TA and regions/LOCs in accordance to GMI templates and guidance from GMI teams

Qualifications :

Experience: More than 5-8 years of relevant professional experience, including at least 3 years within the biopharmaceutical industry experience in Medical Information, Medical Writing content operations required. Experience in vendor management, healthcare contact centers, inquiry management, vendor operations is preferred. Technical skills:

Working knowledge of Medical Information inquiry and contact-center operations

Understanding of scientific inquiry escalation requirements

Experience monitoring performance, workflows, capacity and vendor delivery

Familiarity with inquiry-management, knowledge-management and reporting platforms

Strong operational analysis, coordination and problem-solving capabilities

Experience working with AI-enabled tools

Attention to detail

Education: Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field required. Advanced scientific or healthcare qualifications (PharmD, PhD, or equivalent) are preferred.

Languages: Fluent English required; additional languages advantageous

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Employee Assistance Program

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

#Li-Hybrid

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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