Fraud Operations Analyst

Citi · Banking & Financial Services

Pune Maharashtra India
On-site
Posted today
Legal & Compliance

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About the job

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

Perform short and long term forecasting analysis and standardized fraud analysis

Make judgments based on practice and precedence, and work within guidelines, under general supervision

Develop and maintain working knowledge of business/industry standards and practices

Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area

Identify inconsistencies in data or results, and exchange information in a concise and logical way

Impact the business directly through the quality of the tasks/services provided

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Independently apply judgement in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action. Will be responsible for decisions and outcomes within area of responsibility, leveraging professional expertise and analytical thinking to address challenges and ensure delivery of work to defined quality and performance expectations.

Support effective functioning of the business area by ensuring that administrative processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, responding to operational requirements to ensure continuity, quality, and timely delivery of work.

Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.

Qualifications:

5+ years of relevant experience in a related role

Knowledge and previous experience in the Fraud Investigation and Fraud claims process

Experience in trend analysis and alerts in early fraud detection

Extensive knowledge of the Banking Operations & Banking Transactional Processing platforms

Proficient in Microsoft Office and Access

Consistently demonstrates clear and concise written and verbal communication

Demonstrated ability to remain unbiased in a diverse working environment

Willing to work in Rotational Shifts

Education:

Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Services ------------------------------------------------------

Job Family:

Fraud Operations ------------------------------------------------------

Time Type:

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Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

Banking Operations, Chargeback, Fraud Detection, Fraud Disputes, Fraud Investigations, Fraud Operations, Fraud Prevention. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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