Field Service Supervisor

Honeywell · Manufacturing & Industrial

Business & Financial Management

Ownership of P&L for the assigned territory

Drive AOP planning and achieve annual sales targets

Drive Commercial matrixes- Order, Revenue, GM, Collection,

Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.

Service and Project Management

End-to-end project execution including planning, monitoring, delivery, and closure

Deliver Larg scale and Spot job on time.

Sales & Growth

Lead sales initiatives and strategic deals to achieve order booking targets

Develop Business by delivering Growth year on year

Drive NPI to improve business shares in market

Focused growth in Digital product and SAS

Service Delivery & Customer Satisfaction

Ensure timely service delivery aligned with SLAs

Handling Customer Service – AMC, O&M, Time & Material

Maintain high levels of customer satisfaction through proactive engagement

Handling customer escalation – with problem solving attitude

Team Leadership

Lead and manage team of on-roll employees and off-roll resources

Drive accountability culture within team

Build team capability, performance, and engagement

Develop high performance culture within team

Stakeholder & Process Management

Coordinate with internal and external stakeholders

Ensure compliance with organizational processes and quality standards

Educational Qualification

Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)

MBA or management qualification will be an added advantage

7 to 10 years’ experience

Building automation industry experience preferred

Key Skills & Competencies

Strong domain knowledge of Building Automation systems

Proven leadership and people management capabilities

Sound financial acumen with P&L ownership experience

Customer-centric approach with strong communication skills

Excellent project execution and problem-solving abilities