Executive workforce management L4
Wipro · IT Services & Consulting
- Greater Noida, India
- On-site
- Posted 4 days ago
- HR & Talent
About the job
Core WFM (Forecasting, Planning, Scheduling & RTA) – Roles & Responsibilities
ü Preferred Location : GNDC, Greater Noida
o People Management experience.
o Own the end-to-end Workforce Management lifecycle including Forecasting, Capacity Planning, Scheduling, Intraday Management and Reporting.
o Develop long-term, short-term, and intraday forecasts to support operational and business objectives.
o Perform capacity planning, FTE modeling, hiring forecasts, and scenario analysis to ensure SLA and budget alignment.
o Create and optimize schedules, rosters, leave plans and shift coverage to meet business demand and operational requirements.
o Monitor real-time performance, manage staffing variances and drive recovery actions to protect service levels and customer experience.
o Manage key WFM levers including shrinkage, occupancy, utilization, adherence, productivity and staffing efficiency.
o Partner with Operations, HR, Training, Finance, and Recruitment teams to ensure workforce readiness and delivery stability.
o Publish WFM governance reports, identify risks and opportunities and provide actionable recommendations to leadership.
Drive continuous improvement through forecast accuracy reviews, process optimization, and workforce analytics.