Executive
EXL · IT Services & Consulting
- Noida, Uttar Pradesh, India
- On-site
- Posted today
About the job
Essential Functions
Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
Meets individual goals while assisting team to meet team goals
Operates with urgency in a real time service environment
Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
May perform other duties as assigned
Performance parameters
Productivity
Quality
Turn Around Time of work assigned
Attendance & Schedule Adherence
Essential Functions
Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
Meets individual goals while assisting team to meet team goals
Operates with urgency in a real time service environment
Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
May perform other duties as assigned
Performance parameters
Productivity
Quality
Turn Around Time of work assigned
Attendance & Schedule Adherence
Organizational Relationships Reports To: Assistant Manager/Lead Assistant Manager
Skills
Desirable Skills
Medium competency in excel skills
Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams
Ability to respond to all inquiries within a timely manner
Candidate should achieve a score of B1-4 or above in CEF assessment conducted during selection process
Strong interpersonal and communication skills – both verbal and written
Adaptability/Ability to interpret variable input details
Critical thinking and decision making
Strong analytical, Reasoning, and Problem solving skills
Technical Skills
Good computer navigation skills
Working knowledge of Excel (Intermediate Level) on VLookup, Pivots, usage of Functions and Formulae
Typing speed of 25 Words per Minute with 90% Accuracy
Process Specific Skills
Candidate should preferably have knowledge of US Insurance
Ability to navigate multiple systems and applications
Ability to produce high quality in production in environment.
Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic)
Soft skills
Ability to work independently
Ability to understand and question established process guidelines for possible process improvements
Ability to pay great attention to detail – especially during processing of transactions
Possess keen sense of acquiring knowledge
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Adaptable and flexible to work in night shifts
Education Requirements and Work Experience:
Bachelor’s degree and Computer literacy
Candidates with relevant business experience will be preferred
Graduate 0 - 1 year