Executive Director - KYC / AML Operations

JPMorgan · Banking & Financial Services

Hyderabad, Telangana, India
On-site
Posted today
Apply by 26 Oct
Legal & Compliance

About the job

Help protect the firm and deliver a stronger client experience through well-controlled, high-quality Know Your Client operations. This leadership role gives you broad visibility across Europe coverage while operating from India. You will set direction, strengthen governance, and drive measurable improvements in quality, timeliness, and productivity. You will partner closely with front office and middle office stakeholders to deliver consistent onboarding and renewal outcomes. You will build and develop teams across Hyderabad and Bengaluru while advancing digitization and automation.

As an Executive Director – KYC / AML Operations (WKO EMEA Production, India) in Wholesale KYC Operations, EMEA Production , you will lead teams across Hyderabad and Bengaluru supporting Europe (including the Middle East and Africa) to deliver high-quality Know Your Client renewals and onboarding. You will drive day-to-day execution through a clear operating rhythm, disciplined performance management, and transparent reporting. You will strengthen governance, audit readiness, and control execution while continuously improving the operating model to raise productivity and client outcomes. You will act as a senior escalation point and partner across stakeholders to resolve issues quickly and sustainably.

Job responsibilities

Lead the India Europe Wholesale Know Your Client renewal organization with shared accountability for strategy, performance, risk and controls, and people leadership across Hyderabad and Bengaluru

Own Anti-Money Laundering and Know Your Client operational outcomes for the Europe book of work, including quality, timeliness, capacity management, and client experience

Establish a clear operating rhythm across planning, prioritization, check-ins, governance routines, and performance reporting

Partner with Middle Office, Sales, and other internal stakeholders to deliver strong onboarding and renewal experiences

Serve as a senior escalation point for Know Your Client and Anti-Money Laundering issues, ensuring effective triage, root-cause analysis, and timely remediation

Strengthen governance, audit readiness, and control discipline through clear procedures, ownership, evidence standards, and timely issue closure

Deliver process simplification, re-engineering, and transformation initiatives with measurable return on investment and sustained adoption

Advance digitization and operational effectiveness across workflow management, document storage and archiving, and data distribution

Improve performance through scorecards, continuous improvement routines, and clear success measures tied to client, productivity, and quality outcomes

Develop talent through coaching, disciplined delegation, training, succession planning, and leadership continuity

Drive a culture of accountability, partnership, and consistent execution across the organization

Required qualifications, capabilities, and skills

10 years of relevant experience in financial services operations, program management, transformation, and/or client experience disciplines

Proven experience in Know Your Client and Anti-Money Laundering operations, including renewals and onboarding within a strong control framework

Strong understanding of financial markets and products

Demonstrated experience leading teams and complex operational delivery with measurable outcomes

Demonstrated ability to operate effectively in a fast-paced, deadline-driven environment with focus on controls, risk mitigation, and efficiency

Strong stakeholder management and influencing skills across levels and functions

Ability to communicate complex operational risk, performance, and technical concepts to senior audiences clearly and in a structured way

Strong written communication skills with executive-ready messaging

Strong prioritization and multi-tasking capability across competing demands

High attention to detail with disciplined follow-through

Demonstrated ability to define, monitor, and drive performance objectives and service standards aligned to control expectations

Preferred qualifications, capabilities, and skills

Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

Experience leading teams through adoption of AI-enabled analytics, workflow automation, and intelligent process tooling to improve accuracy, reduce manual effort, and strengthen control outcomes

Experience leading multi-region service teams and contributing to operating model design across complex stakeholder groups

Experience building performance scorecards and continuous improvement routines tied to client experience, utilization, productivity, and quality outcomes

Demonstrated success strengthening audit readiness through evidence standards, governance routines, and disciplined control execution

Apply on JPMorgan