Executive Director - Global Confirmations & RCO Data Exchange Operations

JPMorgan · Banking & Financial Services

Bengaluru, Karnataka, India
On-site
Posted today
Apply by 14 Nov
Operations & Supply Chain

Apply on JPMorgan Create resume for this job

About the job

Step into a high-impact leadership role where your expertise shapes the future of operational excellence. Join a dynamic team in Bengaluru, India, and make a difference by ensuring accurate, timely, and compliant outcomes for customers, regulators, and authorized third parties. You will have the opportunity to drive innovation through automation and technology-enabled transformation. Your leadership will empower a diverse global team and influence strategic direction across the organization. This is your chance to build, develop, and inspire a culture of continuous improvement and inclusivity.

Job summary

As an Executive Director in Global Confirmations & RCO Data Exchange Operations, you lead a global team dedicated to delivering critical client, customer, and supplier-enabled operational programs. You drive operational excellence, manage risk, and ensure business resiliency across multiple programs. Together, we focus on process optimization, talent development, and technology transformation to achieve resilient outcomes. You partner with stakeholders to modernize platforms and enhance customer experience. We value your leadership in building an inclusive team and enabling colleague mobility.

Job responsibilities

Lead the end-to-end Global Audit Confirmations business, delivering confirmation and verification services to authorized third parties

Oversee the State Agency Data Match program, establishing governance, standards, and performance management

Ensure business resiliency and continuity of service across internal and supplier-supported processes

Monitor performance, drive issue resolution, remediation, and contingency planning

Lead a customer-centric, controlled operation with clear KPIs and SLAs

Ensure workforce readiness through capacity planning, shift strategies, and proactive communications

Drive continuous improvement in productivity, quality, cost, colleague engagement, and controls

Maintain a strong risk and controls environment, ensuring audit readiness and compliant disclosures

Drive strategic evolution through automation, AI, and agentic operating models

Partner with Product and Technology to modernize platforms and deliver scalable solutions

Build and develop an inclusive leadership bench, set goals, measure outcomes, and enable succession planning

Required qualifications, capabilities, and skills

15 years of management and leadership experience

Bachelor’s degree or equivalent experience

Proven track record leading controlled operations with measurable improvements

Deep risk, compliance, and data-privacy acumen

Expertise in process design, continuous improvement, and operating model transformation

Strong analytical and financial acumen

Ability to lead large-scale transformation initiatives leveraging automation and AI

Exceptional stakeholder management and communication skills

Ability to lead globally diverse teams and partner across functions

Comfort handling sensitive information and regulated disclosures

Experience in financial services operations

Preferred qualifications, capabilities, and skills

Advanced degree

10 years in financial services operations

Experience with root-cause analysis and change management

Experience deploying data-driven insights to inform business decisions

Experience modernizing operations to enhance controls and customer outcomes

Experience enabling succession planning and colleague mobility

Experience partnering with Legal, Risk & Control, Technology, Operations, and business stakeholders

Apply on JPMorgan