Dispatch Manager
Kalki Fashion · Retail & E-commerce
- Bhiwandi, India
- On-site
- Posted today
About the job
Experience: 5-6
Key Responsibilities
Manage end-to-end dispatch operations for luxury fashion products, including designer wear, sarees, lehengas, jewellery, and accessories.
Ensure timely order processing, picking, packing, invoicing, and dispatch as per defined SLAs.
Manage dispatch operations for e-commerce, marketplaces, retail stores, B2B, and international orders.
Ensure 98.5% or above on-time dispatch performance across all sales channels.
Monitor daily order volumes, pending orders, order ageing, and SLA breaches.
Ensure same-day dispatch for express and priority orders wherever applicable.
Maintain premium packaging standards and ensure safe handling of high-value and delicate merchandise.
Ensure dispatch accuracy and prevent wrong-item dispatches, product damage, and missing accessories.
Manage marketplace dispatch operations for Myntra, Ajio, Amazon, Nykaa, Shopify, and other platforms.
Ensure timely generation of invoices, shipping labels, AWBs, manifests, and shipment documentation.
Coordinate with courier partners for timely vehicle reporting, shipment pickup, and handover.
Plan manpower allocation and daily workload based on order volumes and business priorities.
Monitor team productivity, attendance, overtime, and individual performance.
Lead, train, and supervise dispatch executives, pickers, packers, and warehouse associates.
Ensure proper system updates in WMS, OMS, ERP, Vinculum, Ginesys, and other operational platforms.
Coordinate with inventory, merchandising, quality control, customer service, and marketplace teams to resolve operational issues.
Identify and resolve stock mismatches, order allocation issues, and system-related dispatch delays.
Prepare daily MIS reports covering dispatch volumes, SLA adherence, pending orders, productivity, and shipment exceptions.
Monitor dispatch costs, packaging consumption, and manpower productivity to improve operational efficiency.
Ensure compliance with warehouse SOPs, safety standards, audit requirements, and inventory control processes.
Drive continuous improvement initiatives to reduce dispatch TAT, order errors, and operational costs.
Manage peak-season and promotional sale dispatch planning to meet increased order volumes.
Coordinate reverse logistics and returns-related activities wherever required.