Data Operations Senior Analyst

bp · Energy, Resources & Utilities

India - Pune
Hybrid
Posted today
Apply by 13 Oct
Data & AI

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About the job

Entity:

Finance

Job Family Group:

Finance Group

Job Description:

Job Description

About bp

Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world’s leading energy company!

At bp, we’re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050

Or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its

Resources is a critical part of getting there. And that’s what our new Finance Business Technology (FBT) centre in

Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business

Processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and

Customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working.

Key Accountabilities and challenges

Ensure the accurate and timely delivery of addition, change and de-activation of master data records in accordance with SLAs. Types of records include but not limited to customer master, material master, vendor master and finance master

Ensure data input is consistent with the data standards and meets the required levels of completeness

Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy

Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed

Ensure that all supplier research and searches are completed and clearly documented

Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority

Complete follow-up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case

Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and internal FBT teams

Participate actively in process improvements on vendors/customer call back processes including innovations through digitalisation and process improvements.

Identify and implement process and solution requirements for the master data management process

Regularly track and resolve outstanding master data management issues. Based on agreed trigger points, further raise to higher levels of authority for solution or direction and feedback

Identify and contribute to the improvement of defective trends or areas of process performance weakness in the end to end process

Help manage a shared mailbox and tracker

Perform other admin related tasks in the call backs space

Perform other data operations-related activities as required

Contribute towards the data enrichment process for the Data sub-tower on a continuous improvement cycle

Primarily aligned to the US shift, with flexibility to support ANZ and Europe business hours as required.

Qualification & Experience and Competencies

Essential Skills and Experience (in order of priority)

1.Bachelor’s Degree or equivalent experience in Management, Business, Finance, Accounting, or related field

Minimum of 5 - proven experience managing a client-service oriented function with experience in Customer Master / Vendor Master data experience

Ability to perform with independence and judgment

Good organizational skills with ability to multi-task and prioritize

5.Strong attention to detail and a commitment to excellence in the delivery of work

6.Self-motivated and able to see activities through to completion

7.Ability to work under pressure

A commercial attitude and the ability to understand the importance of controls

Ability to effectively communicate across varied audiences; written and oral

10.Excellent teammate

Desirable

Customer and Pricing Master Data and Vendor Master Data experience

2-3 years of experience in Pricing and Customer Master Data

Conflict resolution and ability to find solutions to sophisticated issues

Hands on Experience in POMS and CPQ

15: Shifts : Rotational

Perspectives

Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to

improve and digitize process delivery; Adheres to safe and ethical work practices

Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and

collaborates to achieve results

Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and

improvement of digital solutions to benefit customers

Effortless customer experiences - Understands customer needs and delivers digital seamless self-service

customer experiences

Digital first - Applies creative digital solutions to solve problems

Key Competencies

Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management

Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities.

Identifies potential new or emerging risks / threats and implements mitigation plans

Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state

Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data

Analytical Thinking - Systematically breaks down a complex problem or process into component parts using

logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information

Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights

Innovation - Adapts existing processes, methods and ways of working to drive efficiency.

Uses digital technologies to develop new ideas, projects and opportunities

Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to partner.

Knows when and how to use the chain of command

Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems

Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results

Business Acumen - Identifies new or alternative approaches to performing business activities more efficiently

Why join our team?

At bp, we provide the following environment & benefits to you:

Life & health insurance, medical care package

Flexible working schedule

Opportunity to build up long term career path and develop your skills with wide range of learning options

Family friendly workplace e.g.: parental leave, bereavement and compassionate leave

Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

Possibility to join our social communities and networks

If this role attracts you, apply now!

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Accounting Processes and Financial Systems, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Customer centric thinking, Digital Automation, Digital Fluency, Financial Reporting, Internal control and compliance, Stakeholder Engagement .

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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