Customer Support - US Voice Process

Key Responsibilities: • Customer Support & Navigation: Categorize incoming customer issues and provide precise resolution using client-approved scripts, FAQs, content, and templates. • Inquiry Escalation & Coordination: Process and route inquiries related to customer safety, privacy, accessibility, and application support to designated teams per established procedures. • Proactive Problem-Solving: Identify issue trends and take initiative to resolve customer concerns promptly and effectively. • Data Security & Privacy: Strictly protect customer Personally Identifiable Information (PII) and ensure full compliance with privacy protocols. • Communication: Maintain clear, empathetic, and professional customer-facing communications across all channels. Key Requirements: • Excellent verbal and written communication skills. • Proven track record of strong customer obsession and user-centric problem-solving. • Prior experience following standardized workflows, scripts, and escalation channels. • Strong commitment to data privacy, confidentiality, and compliance standards. • Willing to work in night shift and support US clients. • Atleast 1 year of experience in any US process / supporting US clients. • Looking for 2-5 yrs of experience this above experience.