Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0631_1063025

Kotak Mahindra Bank · Banking & Financial Services

Manage processing of Trade Finance products including:

Letter of Credit (LC) Issuance, Advising, Amendment, Confirmation & Closure

Bank Guarantees (BG) Issuance, Amendment & Invocation

Import & Export Bills Processing

Collection Bills and Documentary Credits

Shipping Guarantees and Trade Loans

Ensure compliance with:

UCP 600

ISBP

URDG

FEMA Guidelines

Internal RBI and Bank Policies

Monitor transaction processing within defined TATs and service levels.

Handle discrepancy management, client queries, exception approvals, and operational risk issues.

Liaise with Business, Relationship Managers, Compliance, Treasury, and Branches for smooth transaction execution.

Conduct periodic process reviews and implement process improvement initiatives.

Review operational MIS, productivity reports, audit observations, and compliance requirements.

Lead, mentor, and develop team members to achieve operational and service excellence.

Support internal and external audits and ensure closure of observations within timelines.

Eligibility Criteria

Graduate/Postgraduate in Commerce, Finance, Banking, or related field.

6–10 years of experience in Trade Finance Operations.

Strong knowledge of LCs, BGs, Import/Export transactions, SWIFT messages, and trade regulations.

Prior team handling experience preferred.

Key Skills

Trade Finance Operations

Letter of Credit & Bank Guarantee Processing

SWIFT Messaging (MT700, MT707, MT760, MT799, etc.)

FEMA & RBI Guidelines

Risk & Compliance Management

Stakeholder Management

Team Leadership

Process Improvement & Controls

MS Excel & MIS Reporting