Customer Service & Operations Credit Analyst B5

NatWest Group · Banking & Financial Services

Gurugram
On-site
Posted today
Apply by 3 Nov
Customer Service & Support

Apply on NatWest Group Create resume for this job

About the job

Join us as a Customer Service & Operations Credit Analyst

We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs

Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines

This is a chance to build on your credit skills and experience in an engaging and fast-paced environment

We’re offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. You’ll also deliver post-follow-up credit analysis through standardised financial spreading, covenant monitoring, and efficient portfolio support, ensuring strong KPI/SLA adherence and continuous improvement.

In addition, you’ll:

Review documentation including loan applications, disclosures, and credit evaluations

Authorise and investigate all credit operations transactions

Collect and analyse the required information from the customers and businesses

Review credit operations processes which could be automated or enhanced to improve the customer and business experience

Support post-follow-up credit analysis through standardised financial spreading, robust covenant monitoring, and disciplined portfolio support with strong KPI/SLA adherence

Enhance efficiency and scalability through high-volume delivery, effective stakeholder management with the Credit Stewardship Team, and automation-led continuous improvement

The skills you'll need

To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.

You’ll also need:

An MBA in Finance, ACCA, CMA, FRM, M Com, ICWA, or a relevant banking professional qualification such as JAIIB or CAIIB

A minimum of two years’ experience in financial spreading, ratio analysis, or working with financial statements; back-office, RMPS, or Spread Smart experience is preferred

An in-depth understanding of financial statements, accounting standards, and ratio analysis

Customer service abilities along with customer and industry knowledge

An awareness of changes in trends, policies, and regulations

An understanding of our industry and its customers

Experience of managing stakeholder relationships

Hours

Job Posting Closing Date:

03/11/2026

Apply on NatWest Group