Customer Operations Specialist

General Mills · Consumer Goods (FMCG)

Powai, Mumbai, MH
On-site
Posted today
Customer Service & Support

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About the job

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

OVERVIEW

Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift.

KEY ACCOUNTABILITIES

Manage customer orders and related transactions accurately and within defined service timelines.

Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.

Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through.

Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.

Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.

Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.

MINIMUM QUALIFICATIONS

Bachelor's degree in Logistics, Supply Chain, Business, or a related field.

3–5 years of experience in customer operations, order management, customer service, or supply chain operations.

Working knowledge of Microsoft Office and customer relationship or order management systems.

Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.

Individual contributor role; people-management experience is not required.

PREFERRED QUALIFICATIONS

5–7 years of relevant experience, preferably in a consumer goods or supply chain environment.

Experience using operational data to identify root causes and deliver process improvements.

Experience working with cross-functional or global teams across time zones.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.

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