Consultant
KPMG Global Services (KGS) · Consulting & Professional Services
- Bangalore, Karnataka, India
- On-site
- Posted today
- Apply by 26 Nov
- Consulting & Strategy
About the job
KPMG is currently seeking a Mobile Application Support Analyst to join our Digital Nexus Technology organization in KGS.
Responsibilities
Resolve escalated application incidents and service requests.
Perform issue investigation, troubleshooting, and root cause analysis.
Coordinate issue resolution with product, engineering, infrastructure, and vendor teams.
Monitor application health and support service levels.
Track deployment checklists, operational readiness activities.
Maintain support documentation and knowledge articles.
Track support trends and recommend operational improvements.
Required Experience
1-3 years application support experience
Incident management and problem management experience
Familiarity with SaaS applications
Ability to clearly communicate root cause and issue resolution
Experience working with ticketing platforms and support SLAs
Preferred Experience
Experience serving as a Level 2 support resource with ownership of incident triage, issue resolution, escalation management, and root cause analysis in a production environment.
Experience supporting Cornerstone On Demand or similar learning management systems (LMS); CPE certification; content management platforms.
Experience troubleshooting user identity, authentication, and single sign-on (SSO) issues.
Experience supporting API-based integrations and data synchronization processes.
Experience supporting iOS and Android mobile applications
Educational qualifications:
Bachelor’s degree in computer science, IT, or related field.
Work experience
1 – 3 Years relevant work experience