Community Outreach Manager
2070Health · Healthcare & Pharma
- Mumbai, Maharashtra, India
- On-site
- Posted 2 days ago
About the job
Description
Community Engagement & Growth
Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
Foster meaningful conversations and encourage member participation
Respond to comments, messages, and queries in a timely and professional manner
Develop strategies to increase community size and engagement
Content & Communication
Plan and execute community-focused content calendars
Create posts, newsletters, polls, discussion threads, and engagement campaigns
Collaborate with the marketing team to align messaging with brand voice
Highlight user-generated content and community success stories
Events & Activations
Plan and execute online and offline community events, webinars, meetups, and campaigns
Coordinate with internal stakeholders and external partners
Ensure seamless execution and high participation rates
Insights & Reporting
Track engagement metrics, sentiment, and growth KPIs
Analyze community feedback and provide actionable insights to marketing/product teams
Prepare monthly reports on community performance
Brand Advocacy
Identify and nurture brand advocates and influencers
Build ambassador programs to strengthen community loyalty
Ensure consistent brand tone and experience across platforms
Qualifications & Skills
Bachelor’s degree in Marketing, Communications, Business, or related field
2–5 years of experience in community management, social media, or digital marketing
Excellent written and verbal communication skills
Strong interpersonal and relationship-building abilities
Experience managing social media platforms and community tools
Basic understanding of analytics tools and engagement metrics
Ability to multitask and work in a fast-paced environment
Preferred Qualifications
Experience managing healthcare/startup/consumer brand communities (customize as needed)
Experience with CRM or community management platforms
Event planning experience
Key Competencies
Empathy & Active Listening
Conflict Resolution
Creativity & Initiative
Data-driven mindset
Collaboration & Stakeholder Management
What We Offer
Opportunity to shape and grow a thriving brand community
Collaborative and innovative work environment
Learning and growth opportunities
Competitive compensation