Business Capability Manager, Director

NatWest Group · Banking & Financial Services

Gurugram; Bengaluru
On-site
Posted 2 days ago
Apply by 5 Nov

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About the job

Join us as a Business Capability Manager

Partner with senior stakeholders to identify capability priorities that support business strategy, performance and future workforce needs

You’ll diagnose capability and performance challenges, recommending targeted interventions that improve business, colleague and customer outcomes

You'll play a key role in shaping capability investment decisions, using insight, evidence and commercial understanding to influence priorities across the organisation

We're offering this role at Director level

What you’ll do

As a Business Capability Manager, you’ll help the business build the capabilities needed to deliver current priorities and future ambitions. Working closely with business leaders, you’ll identify capability gaps, develop targeted plans and recommend the interventions most likely to improve performance and business outcomes. You’ll drive adoption and application of capability solutions, making sure colleagues can build skills and apply learning effectively in their day-to-day roles and maximise business impact and value.

You’ll be:

Prioritising capability activity based on business value, strategic importance and risk considerations

Managing and optimising capability portfolios, making sure investment is focused on the areas of greatest impact

Defining, measuring and communicating capability outcomes using business, performance and behavioural data

Driving the adoption and application of capability solutions through learning, coaching, practice, communities and workplace support

Representing business capability priorities across the wider Learning & Development community and enterprise network

The skills you'll need

To thrive in this role, you’ll bring experience partnering with senior stakeholders to identify capability needs, influence decisions and drive meaningful outcomes. You’ll have a strong understanding of capability planning, learning methodologies and behaviour change principles, paired with experience diagnosing performance challenges and recommending solutions that extend beyond formal learning where appropriate.

We’ll also expect you to have:

Experience using data, insight and business measures to evaluate impact and inform decision-making

Experience managing complex capability portfolios, programmes and competing priorities

A strong understanding of learning technologies, AI-enabled tools and approaches that improve capability application and performance

Hours

Job Posting Closing Date:

05/11/2026

Apply on NatWest Group