Operations & Support
•- Provide L2 support for Azure Virtual Desktop environments.
•Monitor AVD infrastructure, host pools, session hosts, FSLogix profiles, and connectivity.
•Troubleshoot desktop performance, login issues, profile issues, and application problems.
•Resolve escalated incidents from L1 support teams.
•Perform root cause analysis (RCA) for recurring issues.
•Participate in on-call support and major incident management.
Azure Administration
•- Manage AVD Host Pools, Workspaces, Application Groups, and Session Hosts.
•Deploy and maintain Golden Images.
•Configure autoscaling and load balancing policies.
•Manage Azure resources associated with AVD.
•Optimize Azure consumption and capacity utilization.
User Experience Management
•- Ensure optimal end-user performance.
•Analyze latency and application performance issues.
•Monitor resource consumption trends.
•Recommend performance improvements.
Security & Compliance
•- Implement security baselines and hardening standards.
•Support Conditional Access and MFA integration.
•Address security vulnerabilities and audit findings.
•Ensure compliance with organizational security policies.
Patch & Change Management
•- Execute monthly patching activities.
•Perform image updates and validation.
•Participate in CAB activities.
•Maintain rollback and recovery procedures.
Documentation
•- Create and maintain SOPs, KB articles, and architecture diagrams.
•Maintain operational runbooks.
•Document incidents, workarounds, and resolutions.
Project Support
•- Support Citrix-to-AVD migration initiatives.
•Participate in new AVD deployments and upgrades.
•Support application packaging and testing.
•Assist in automation initiatives using PowerShell and Azure Automation.
Technical Skills Required
Mandatory Skills
•- Microsoft Azure Administration
•Azure Virtual Desktop (AVD)
•FSLogix Profile Management
•Microsoft Entra ID (Azure AD)
•Intune / Endpoint Manager
•Windows Server Administration
•Windows 10/11 Enterprise Multi-Session
•PowerShell Scripting
•Azure Monitoring & Log Analytics
•Networking Concepts (DNS, VPN, Firewall, Load Balancing)
