Associate - Account Management

Sutherland · IT Services & Consulting

Kochi, KL, India, //KL, India
On-site
Posted 2 days ago
Sales & Business Development
Full-time

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About the job

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

The Benefits Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities

Process complex benefit administration activities with minimal supervision

Review claim documentation and determine appropriate next steps

Contact providers and other stakeholders to obtain required information

Manage follow-up activities and resolve outstanding requests

Ensure compliance with quality, productivity, and service-level standards

Identify and resolve processing exceptions

Maintain accurate and complete documentation

Support multiple product lines and workflows

Assist with training, coaching, and knowledge sharing

Escalate issues or exceptions to leadership when needed

Recommend process improvements and efficiency opportunities

Required Skills

Prior experience in International Voice process.

Excellent communication skills.

Experience in US Insurance (Health, Life, Benefits Administration) or US Healthcare Operations will be an added advantage.

Freshers with Excellent Communication Skills can also apply

Good attention to detail

Ability to follow documented procedures

Ability to manage multiple tasks and priorities

Willingness to learn new systems and processes

Education

Minimum Plus Two is Required

Work from Office

US Rotational Night Shifts

5-Day Work Week with Rotational Week-Offs

Cab Facility Available within a 25 km Radius

Immediate Joiners Preferred

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